Support

Stuck on a tool, hit an error you can’t place, or seeing a transaction behave in a way you didn’t expect? Email us at info@j.tools and we’ll help you sort it out.

We’re a small team. We read every message, but we can’t promise a same-hour reply. The more detail you give us up front, the faster we reach a real answer.

Tip

J Tools is non-custodial. We never store your wallet’s private keys and never ask for your seed phrase. Every transaction you approve in a connected wallet is signed inside that wallet, and its key never reaches our servers. A few multi-wallet tools do let you paste private keys for throwaway hot wallets, which stay in your browser tab and sign there. Holder Booster is the one tool that hands a key to our worker: the fresh distributor wallet it creates for each run, sent encrypted. Never paste a key tied to long-term holdings, and if a page ever asks for your seed phrase, stop and close it.

How to reach us

#how-to-reach-us

Email is the fastest path, and one clear message with the details below beats five short ones. You can also find us on our official channels:

• https://x.com/jtools_official Copy Copied X (Twitter) · Launches and updates.
• https://t.me/JTools_Official Copy Copied Telegram · Chat and support.

For the full list of official links, see the Official links page.

Note

Before you write in, take a quick look at the Error codes reference. Many issues have a documented cause and fix there, and you may not need to wait on us at all.

What to include

#what-to-include

A good report lets us reproduce or trace your problem without a long back-and-forth. The transaction signature is the most useful line in the whole message, since it lets us look up exactly what happened on-chain.

Include	Example
What you were doing	“Removing liquidity on Liquidity Add / Remove, right after connecting”
Tool name	Create LP, Multi Sender, Token Creator
Error message	The exact text shown on screen
Transaction signature	5xPq... from your wallet or the result screen
Browser	Chrome, Brave, Firefox, Edge
Wallet	Phantom, Solflare, Backpack

What to never share

#what-to-never-share

Danger

We will never ask for your private key or seed phrase, and you should never send it to anyone. Not to us, not to “support” in a Telegram DM, not into a form. J Tools is non-custodial: every action from a connected wallet is signed inside that wallet, and nobody at J Tools ever needs your key. Anyone asking for it is trying to drain you.

A transaction signature is safe to share. It’s a public reference to something already on-chain, and it can’t move your funds. Your wallet address is safe too. The private key and the seed phrase are the secrets, and they stay with you.

Quick triage

#quick-triage

A lot of the common ones you can clear yourself in under a minute.

My wallet won't connect Refresh the page, make sure the wallet extension is unlocked, then try again.

Refresh the page, make sure the wallet extension is unlocked, then try again. If it still won’t connect, try a different browser. See Connect your wallet for the full walkthrough.

My transaction failed or expired Most of the time submitting again works; the why is under The transaction expired in the error codes.

Most of the time submitting again works; the why is under The transaction expired in the error codes. If it keeps failing, check that you have enough SOL for the fees and any rent at once, then send us the transaction signature.

My wallet showed a warning before I signed For some multi-step tools, that caution banner is expected.

For some multi-step tools, that caution banner is expected. If anything looks off beyond the usual banner, stop and email us before signing.

I have a question about commissions or a withdrawal Those live in the affiliate section.

Those live in the affiliate section. Withdrawal statuses, balances, and tier rates are all explained in How the affiliate program works.

Where else to look

#where-else-to-look

• Error codes reference What each J Tools error code means on Solana, what actually caused it, and the exact step that clears it, grouped by the area it comes from.
• Fee schedule Every J Tools platform fee in one table, by tool and category, plus how the Solana network fee and rent deposits differ from what J Tools charges.
• Quick start Connect a Solana wallet to J Tools and mint your first SPL token in about five minutes, from picking a name to seeing the mint address on-chain.