FAQ

Short answers to the things people ask before they sign their first transaction.

Getting started and tools

6 questions

What do I need to use J Tools? A Solana wallet with a little SOL in it.

A Solana wallet with a little SOL in it. Connect the wallet through the button in the top bar, then open whichever tool you need. No account to create, no password to set. The first run takes a few minutes; the Quick start walks it end to end.

Which wallets work? Any standard Solana wallet that supports the wallet adapter.

Any standard Solana wallet that supports the wallet adapter. Phantom and Solflare are the common ones; Backpack and others work too. Connect through the button in the top bar. Walkthrough: Connect your wallet.

Which network does J Tools use? Solana mainnet.

Solana mainnet. The tokens you create, the pools you open, and the transfers you send are all live on-chain with real value. Test SOL is covered too: the free Devnet Faucet hands out devnet SOL with no wallet connection and no signature, up to 25 SOL a day per wallet and per IP. When it pauses claims to refill, its page says until when. Use it to fund devnet wallets and rehearse a flow there before you spend real SOL. The faucet is the only devnet piece here, so the token, LP, trading and transfer tools still act on mainnet. More on funding your wallet: Fees and the SOL you need.

Where do I start if I just created a token? Copy the mint address from the success screen; you reuse it across the rest of the platform.

Copy the mint address from the success screen; you reuse it across the rest of the platform. The usual next steps are revoking authorities so holders can trust it, then opening liquidity so people can trade it. The Quick start ends with exactly these links.

How does J Tools swap tokens? The Swap tool pulls a live quote through the Jupiter aggregator, which finds the best route for your pair across Solana's DEX liquidity.

The Swap tool pulls a live quote through the Jupiter aggregator, which finds the best route for your pair across Solana’s DEX liquidity. Multi Swap and Bundled Trade skip the aggregator and trade directly on Raydium, PumpSwap, or the Pump.fun bonding curve. No order book, and no internal balance the platform holds between trades. Meteora and Orca appear in the liquidity tools, not as swap routes. Background reading: DEXes and liquidity.

Where do I get help? Start with the docs.

Start with the docs. Most questions are answered on a tool’s own page or in one of the references below. If you run into an error code, look it up first; the fix is usually listed next to it. For anything the docs don’t cover, email info@j.tools and include the tool, the error text, the transaction signature if there is one, and your browser and wallet. Full guidance: Support.

Fees and SOL

#fees-and-sol

6 questions

Why are there two fees? Every action shows two separate costs.

Every action shows two separate costs. The network fee is what Solana charges to process the transaction, plus any rent for new on-chain accounts. The platform fee is what J Tools charges for the tool itself. One goes to validators, the other to the platform. The in-app fee summary breaks both out before you sign. Full breakdown in Fees explained.

Are some tools free? Yes.

Yes. A few utility tools carry no platform fee at all. You still pay the small Solana network fee on anything that touches the chain, because that part is never the platform’s to waive. The fee card on each tool and the Fee schedule tell you which tools are free.

Are fees refundable if a transaction fails? The platform fee only applies to a successful paid transaction, and it's paid inside the same transaction that does the work.

The platform fee only applies to a successful paid transaction, and it’s paid inside the same transaction that does the work. If a transaction never lands, there’s nothing to refund because nothing was charged. Solana may still take a small network fee on a failed attempt, which is the chain’s behavior and outside the platform’s control. For exact amounts, read the fee card in the app or the Fee schedule.

Why did my transaction cost more than the platform fee? The platform fee is only one slice of the total.

The platform fee is only one slice of the total. You also pay the Solana network fee, and tools that create accounts (a mint, a metadata account, an associated token account) ask for a rent deposit on top. Only the token account deposit is refundable: close it later with Close Account and it comes back, minus the tool’s 5% cut. The mint and metadata deposits stay locked on-chain. Full picture on Fees and the SOL you need.

How do I collect creator fees, LP fees or Token-2022 tax? Fees you earn on Solana often sit where a wallet balance does not show them: a launchpad's creator vault, a concentrated LP position, or the token accounts of a Token-2022 mint's holders.

Fees you earn on Solana often sit where a wallet balance does not show them: a launchpad’s creator vault, a concentrated LP position, or the token accounts of a Token-2022 mint’s holders. Claim Center scans your wallets for all of them in one list, plus rent in empty token accounts. Each source also has its own tool: Creator Fee Claim, LP Fee Claim and Token-2022 Tax Collector. Scanning is free. A claim pays a share of what it collects, taken in SOL inside the claim transaction, and the rates are on the Fee schedule.

My transaction failed or expired. What do I do? Solana blockhashes age out when the network is busy, so most of the time submitting again works.

Solana blockhashes age out when the network is busy, so most of the time submitting again works. If it keeps failing, check that you have enough SOL to cover the network fee, the platform fee, and any rent at once, then run it again. Nothing was charged on a failed attempt. If it still won’t land, grab the transaction signature and look it up in the Error codes reference.

Safety and security

#safety-and-security

4 questions

Is J Tools non-custodial? Yes.

Yes. You connect your own wallet and sign every transaction yourself. The platform builds the transaction, but only your approval makes it real. J Tools never asks for your seed phrase and never holds your tokens. Some multi-wallet tools let you paste private keys for throwaway wallets, and those keys stay in your browser tab. The longer version is in Our security model.

How do I verify a token is safe before I buy? Read its on-chain flags yourself.

Read its on-chain flags yourself. Check that the mint and freeze authorities are revoked, the metadata update authority is revoked, and the liquidity is burned or time-locked. Then look at holder distribution to see whether a few wallets hold most of the supply. All of it is public, so you can confirm it without trusting anyone’s word. The step-by-step rug check is Is this Solana token safe?, and Holder Snapshot reads the holder list for you.

How do I tell if a token's top holders are the same person? A ranked holder table cannot answer that, so look at how those wallets are connected instead.

A ranked holder table cannot answer that, so look at how those wallets are connected instead. J Map draws the top holders as circles sized by share of supply and gives linked wallets one color, where linked means one funded the other, or tokens or other assets moved between them. Ten wallets at 2% each read very differently once they all come back the same color. You pick the depth, up to the top 500 holders, and the creator wallet gets its own mark so you can follow where the dev supply went. Then take the addresses out of a cluster you care about and paste them into Wallet Scope, which gives you balances, wallet age, on-chain labels, the wallet’s first funder and its recent swaps in one table. Keep one thing in mind while you read it. A big cluster is a question, not a verdict, because exchanges, market makers and team vesting all look like large connected groups.

Are revoked authorities permanent? Yes.

Yes. Revoking the mint authority means no one can ever mint more supply. Revoking the freeze authority means no one can freeze holder accounts. Both are one-way and on-chain, so they can’t be undone. That’s the point: a token with revoked authorities is one holders can trust. Just be sure you’re finished minting and fixing metadata before you revoke. The mechanics of all three keys are in Authorities, and the creator-side checklist, from revoking authorities to burning or time-locking the liquidity, is in Make your token rug-proof.

Account and affiliate

#account-and-affiliate

3 questions

How does the affiliate program pay? You share one referral link.

You share one referral link. When a wallet arrives through it and later pays to use a tool, you earn a tier-based share of the platform fee on each successful paid transaction it makes, never the network fee. Earnings accrue in SOL until you request a withdrawal. The full flow is in How the affiliate program works.

How do I get paid out? Request a withdrawal from your affiliate panel once your confirmed balance is over the minimum.

Request a withdrawal from your affiliate panel once your confirmed balance is over the minimum. Payouts are in SOL, sent to your partner wallet after a manual admin review, so a payout is a request you submit and track rather than an instant transfer. The rules, statuses, and timing are on the Withdrawals page.

How does a referral get tied to me? When someone opens your link, the referral code is stored in their browser for 7 days.

When someone opens your link, the referral code is stored in their browser for 7 days. The first time a wallet pays a platform fee in that browser, that wallet is bound to you as the referrer. One partner per wallet, and the first binding stays. The exact mechanics are in How the affiliate program works.

Keep reading

#keep-reading